Frequently Asked Questions

Simply click on “GET A FREE QUOTE” at the front page or Here and we will contact in some minutes.

Simply click on “BOOK ONLINE” at our Home Page or Here and you will be redirected to the Booking page.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute and we area always here to help you out.

Cleaning supplies are included by default. If any other supply is needed, we will let you know.

Please get in touch with us right away and we’ll make arrangements to rectify the situation.

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.

Yes, we are very punctual most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect what was agreed trough our messages plus any extra services that you have added or discussed during the cleaning.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments. Just let us know beforehand because we need to contact our teams.

The regular cleaning only includes floors, surfaces such as desks, bathrooms, bedrooms, living rooms and kitchen. Tiles and ground cleaning is also included in the regular cleaning as floors. It is a light and superficial cleaning in comparison with the deep cleaning.

• BathroomsToilet cleaning with Clorox, Bathroom cabinets cleaning Inside-outside, Bath sterilization, Shower sterilization, Fungus sterilization, Baseboards cleaning, Tile and ground cleaning (vacuuming and mopping), Windows cleaning inside, Household waste disposal (small quatity).
• Sleeping AreasBedsheets changing, Baseboards cleaning, Surfaces sterilization, Windows cleaning, Household waste disposal (small quantity), Tile and ground cleaning (vacuuming and mopping).
• KitchenCooker inside-outside, Fridge inside-outside, Oven inside-outside, Microwave oven inside-outside, Cabinets inside-outside (if it is empty), Kitchen counters sterilization, Sink sterilization, Windows inside, Baseboards cleaning, Tile and Ground cleaning (vacuuming and mopping), household waste disposal (small quantity).
• Living RoomBaseboards cleaning, Upholstery vacuuming, Surfaces sterilization, Windows cleaning inside, Tile and ground cleaning (vacuuming and mopping), Surfaces hand wiped, cobwebs removed.
• Dining Room (If you Have) Surfaces hand wiped, cobwebs removed, Baseboards cleaning, Windows cleaning inside, Surfaces sterilization, Tile and Ground cleaning (vacuuming and mopping).

Cleaning supplies are included by default. If any other supply is needed, we will let you know.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

It Depends on the project. Normally our team is made of Three people, but for smaller projects, we may have have a smaller team. If you’re on a recurring schedule, we’ll do our best to match you with the same team going forward.

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.